Privacy Policy – Giftlax

1. Introduction

This Privacy Policy describes how Giftlax ("we", "us", or "our") collects, uses, and discloses your personal information when you use our services or visit giftlax.com (the “Site”), or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

2. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Changes will be posted on this page with an updated “Last Updated” date.

3. Information We Collect

a. Information You Provide

  • Full name, address, phone number, email

  • Order and payment information

  • Account login details

  • Items viewed, wishlisted, or added to cart

  • Customer service messages or feedback

b. Automatically Collected Data

Through cookies and similar technologies, we collect:

  • IP address, device info, browser type

  • Site usage patterns and preferences

c. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe, PayPal)

  • Hosting/technical platforms (e.g., WordPress)

  • Marketing or analytics tools

  • Advertising platforms

4. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders

  • Create and manage your account

  • Deliver emails, order updates, and receipts

  • Provide support and respond to inquiries

  • Customize your shopping experience

  • Improve our website and services

  • Prevent fraud and ensure site security

  • Comply with legal obligations

5. Cookies and Tracking Technologies

Giftlax uses cookies and similar tools to:

  • Remember your preferences and cart items

  • Analyze site usage for performance improvements

  • Deliver personalized marketing content

You may block cookies via browser settings, though it may affect site functionality.

6. Sharing Personal Information

We may share your data with:

  • Trusted vendors and service providers (e.g., shipping, payment, analytics)

  • Advertising and email marketing partners

  • Government or legal authorities (where legally required)

  • In case of a business transfer, merger, or acquisition

7. Data Retention and Security

We retain personal data as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Resolve disputes

  • Comply with law

We implement safeguards to protect your information, but no system is 100% secure. Do not share your password or sensitive information in unprotected channels.

8. User-Generated Content

Any product reviews or content you submit publicly may be visible to other users. Use discretion when sharing personal info in such areas.

9. Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their content, privacy practices, or security.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Opt out of marketing communications

  • File a complaint with a local data authority

You may exercise these rights by contacting us.

12. Contact Us

For any questions, data requests, or privacy concerns, please contact